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Sending System Emails
This article provides information about system emails automatically sent to Zanda users
System Alerts & Notifications
|
Email Type |
Subject Line |
From Email |
To Email |
Trigger |
|
Calendar Sync Failure |
Your {CalendarType} Calendar sync has been disabled |
support@zandahealth.com |
Practitioner's Email |
Sent when the integration with a Google or Outlook calendar fails. |
|
SMTP Failure |
Action Required: Zanda Emails Failing |
support@zandahealth.com |
Business Info Email (Setup > Configuration > Business Info) |
Sent when emails fail to send via a configured custom SMTP server. |
|
Form Submission |
The client {ClientName} submitted the form {FormName} |
Clinic's Email |
Practitioner's Email & Configured Notification Emails |
Sent to the practitioner/business when a client submits a custom form. |
Payment Failure & Suspension Emails
|
Email Type |
Subject Line |
From Email |
To Email |
Trigger |
Notes |
|
Overdue Invoice |
Your Invoice is Overdue |
support@zandahealth.com |
Business Info Email |
Sent when a Zanda subscription invoice becomes overdue (at least 2 days past due date). |
The email warns that the account will be automatically suspended if the invoice remains unpaid. |
|
Credit Card Expiry |
Credit Card Expiry Notice |
support@zandahealth.com |
Business Info Email |
Sent on the 20th of every month to accounts whose credit card is expiring soon or has already expired. |
Sent to prevent future payment failure |