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How Can I Remove Client SMS Replies?

Learn how to remove SMS message content in Zanda for sensitive information.

Who Is Able To Remove SMS Message Content?

  • A Master User or a user with the permission to Setup and Configure Zanda are able to remove the content of such client replies.
  • User permissions can be updated via  Settings > Team > Users. 

Steps to Remove the SMS Message Content

  1. To remove the client message content, navigate to Client Profile > Communication > Activity. 
  2. Locate the Received message and open it to view:

  3. Click on the red Remove Content button under the message

  4. If you are sure you want to remove this message content, click Save

  5. The message will be removed, and the record of who and when removed it will be saved


Note 💡

To update the Messaging Panel record, you will need to re-log in to your Zanda account after the message content was removed.