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Communicating with Practitioners

Discover how Zanda enables clinical practitioners to send and receive SMS for efficient communication across multiple locations.

As clinical practitioners, effective communication and collaboration across various locations is essential. Zanda provides a convenient solution by enabling instant SMS messaging between practitioners and the admin team. 

Note: This article explains how to send SMS to practitioners within your team (e.g. to notify them of bookings). For information on how clients can reply to SMS messages, see Using the Text Messaging Panel.

Important

A dedicated Toll-Free Number (TFN) is required to send/receive SMS messages in the USA, Canada, Puerto Rico, Bahamas, Jamaica, Costa Rica, and Barbados. For more details, please click here. 

In this article:

Practitioners' Mobile Numbers

To begin, make sure that each practitioner you wish to communicate with has a Mobile Number associated with their calendar. This step is crucial, as it ensures that any messages you send will be delivered directly to their mobile devices.

The mobile number saved on a practitioner profile is used for sending internal notifications to that practitioner. It is not the number clients see when they receive an SMS from your practice — Zanda sends SMS via a dedicated shared number pool.

  • Navigate to  User Menu > Account Settings > Team > Practitioners and pick the practitioner to check their Mobile Number

Sending SMS to Practitioners

  1. Open the Text Messaging Panel,
  2. Click the New button
  3. Type in the practitioner name
  4. Select an existing SMS template, or
  5. Type a custom message at the message box
  6. Click Send Message!

✔️ Note

☑️ All outgoing SMS are chargeable according to our advertised pricing

☑️ Any practitioner replies will appear immediately in the Messaging Panel and are free of charge.

☑️ The forwarded SMS notification (for cancellation or new appointment) which is sent to the Practitioner, will also be logged under the related Client > Communication > Activity.