Support News and Announcements

Learn about the latest support news and announcements.

• Feature Releases Announcements
• Scheduled System Maintenance - July 26 - July 27 (overnight)
• Improvements to the Client Portal - February 2025
• Important Update: Your Client Portal URL Has Changed
• Transition Guide for the Domain Change to ZandaHealth.com
• Embracing the Future of Telehealth with Zanda and Zoom
• Telehealth Upgrade: Transitioning from Telehealth Lite and Plus+ to Zoom Telehealth Basic and Zoom Telehealth Pro
• Changes to Telehealth Services In-Detail
• Incident Report for Outage on 2nd of July, 2024
• Upgrading from .NET Framework to .NET Core
• Client Profile Enhancements and New Identity Fields - 2023
• Rare Instances of Undelivered or Missing Emails
• Update to Medicare and DVA claiming (AUS)
• [Resolved] Medicare Claiming Error
• Connection Issues: What, Why and Resolution (27 October 2022)
• Support for 3D Secure
• Clarification: Power Diary (now Zanda) Supports Psychologists - Across the Board
• Issue [Resolved]: Extra Reminders & Early Reminders
• Medicare's Updated Claiming System and Related Issues - October 2022
• System Upgrades 2020 / 2021
• Telehealth Feature Released - March 2020
• System Issues Resolved (10th March 2020)
• Name Change FAQs
• Updates to How We Refer to Practitioners
• Data Saved to the Permanent Record
• News: Moving to chat and email support
• Issue With DVA(AUS) Service Claims
• Customer Team Update
• Press Release: Power Diary Addresses Unauthorized Email Activity
• Recent Spam Activity: Information for Practices
• Issue [Resolved]: Multiple Messages Sent (23rd May 2019)
• Database Encryption Update Sunday 16 June 2019
• Database maintenance Jun 13 2019
• Managing COVID: Tools and Tips for Practices
• Business Continuity Plan - Responding to COVID-19
• Issue [Resolved]: Google Sync Delay (22nd May, 2019)
• BizzyAI Release
• Our Approach to Refunds and Compensation
• Why Did I Receive a Duplicate Support Confirmation Emails?
• Australian Data Residency and Access
• Why Did I Receive Multiple Survey Emails?
• User Permissions Changes: Client, Contact, and Shared Profile Access
• Upcoming Pricing Changes – Frequently Asked Questions
• Feature Enhancement: Profiles Invoices Page