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Support News and Announcements
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Public Knowledge Base
Support News and Announcements
Getting Started
Basic Setup
Introduction to Zanda Calendar
Account Management
Your Account Management
Subscription and Billing
Exporting Your Data
Accessing Zanda
Practice Administration
Managing Clients
Managing Referrers
Practitioners and Users
Practitioners Availability and Locations
Rooms and Resources
Marketing Tools
Practice Operations Manual
Team Training
Managing Calendars
Moving to Zanda
Appointments and Reminders
Appointments
Appointment Reminders
Client Notes, Forms and Files
Client Notes
Online Forms
Client Files
Communication
Invoices and Payments
Services and Products
Session Packs
Invoices
Payments
Statements and Superbills
Insurance Management (US-only)
Automations
Client Portal
Telehealth
Zoom Telehealth Basic and Pro
Telehealth Lite and Plus+
Reports
FAQs and Troubleshooting
FAQs and ProTips
Troubleshooting
Integrations
Google Calendar
Outlook Calendar
Medicare (AUS only)
DVA (AUS only)
MailChimp
Tyro (AUS only)
Stripe
Xero
Physitrack
Clearinghouse (US-only)
Support News and Announcements
Support News and Announcements
Learn about the latest support news and announcements.
Updates to How We Refer to Practitioners
Managing COVID: Tools and Tips for Practices
Incident Report for Outage on 2nd of July, 2024
Database maintenance Jun 13 2019
System Issues Resolved (10th March 2020)
Medicare's New Claiming System and Related Issues
Clarification: Zanda Supports Psychologists - Across the Board
Business Continuity Plan - Responding to COVID-19
Upgrading from .NET Framework to .NET Core
Database Encryption Update Sunday 16 June 2019
New Telehealth Feature Released
Support for 3D Secure
Rare Instances of Undelivered or Missing Emails
[Resolved] Medicare Claiming Error
Data Saved to the Permanent Record
System Upgrades 2020 / 2021
News: Moving to chat and email support
Issue With DVA(AUS) Service Claims
Client Profile Enhancements and New Identity Fields - 2023
Issue [Resolved]: Multiple Messages Sent (23rd May 2019)
Issue [Resolved]: Extra Reminders & Early Reminders
Update to Medicare and DVA claiming (AUS)
Customer Team Update
Connection Issues: What, Why and Resolution (27 October 2022)
Issue [Resolved]: Google Sync Delay (22nd May, 2019)
Telehealth Upgrade: Transitioning from Telehealth Lite to Zoom Telehealth Basic and Zoom Telehealth Pro
Upcoming Changes to Telehealth Services In-Detail
Embracing the Future of Telehealth with Zanda and Zoom
Press Release: Power Diary Addresses Unauthorized Email Activity
Recent SPAM Activity: Information for Patients
Recent Spam Activity: Information for Practices