Tyro (AUS only)
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      Getting Started on Tyro Health (AUS only)

      Connect your Zanda account to a Tyro Health terminal to start processing POS payments and submitting claims efficiently.

      Interested in learning more about Tyro?

      • Complete this form and someone from the team at Tyro will be in touch.

      🛠️ Tyro Health Customer Support (response time is under 5 min)

      • Call 1300 018 976, then press Option 1

      📞 Tyro Health Sales

      • Call 1300 018 976, then press Option 2
        ☑️ For new merchant signups, additional terminals, or multi-merchant setup.

      💡 Tip: Calling the correct option helps you reach the right team faster! 

      💡 Use Tyro’s Internet test URL //www.tyro.com/selftest/ if terminal pairing fails — may be due to firewall or browser cache restrictions.

      💡 Tyro Status Page

      In this article:

      Connecting Zanda to a Tyro Health Terminal

      ❇️ Before connecting your terminal to Zanda you’ll need to ensure that it has been activated by Tyro Health.

      To start submitting claims and processing payments with Zanda using your Tyro Health terminal, you’ll first need to link your Zanda account to the terminal. Follow the steps outlined below to establish this connection.

      1. Log into your Zanda account and go to Settings > Payments > Tyro > Tyro Settings. If not already done, toggle the slider to enable Tyro. 

      2. On the terminal, go to Menu > Configuration > Integrated EFTPOS > Pair with POS.
      3. Select the Pair with POS option.
      4. The terminal should then display a Merchant ID (MID) and a Terminal ID (TID). Enter these into the relevant fields in Zanda.

      5. In Zanda, click Commence Pairing. 
      6. Press the Start option on your terminal. 

      And that should be it! If all went to plan you should see a modal indicating that the pairing was successful. Feel free to close this and begin using your terminal

      Configuring the Multi-Merchant Functionality

      Zanda users can be configured with a Tyro merchant ID so that payments are made directly into a specific bank account. This is useful in situations where you want payments to be deposited directly into varying bank accounts (as opposed to just one central bank account). Follow the steps below to add a merchant ID to a user:

      1. Go to Settings > Payments > Tyro > Tyro Settings.
      2. Select Merchants from the menu.
      3. Click + Add Merchants.
      4. Complete the form and click ✔ Save.

      FAQs

      Question: Can I use my Tyro Health terminal at different locations and with multiple devices?

      Answer: You could use any terminal at any location, but you would need to pair the terminal each time (terminal info is stored locally in the browser) 

      Useful Links

      Tyro Terminal:

      Tyro HealthPoint funds and supported professions