Understanding How Your Practitioner Uses Note-Taking AI

This article has been written to share with patients to explain how the note taking AI by Zanda improves the quality of their sessions and explains how their data is securely managed.

In this article:

• What Is Note-Taking AI?
• How Does Note-Taking AI Work?
• Is My Information Safe?
• Can I Decline Use of Note-Taking AI?
• What Are the Benefits for Me?

What Is Note-Taking AI?

Zanda note-taking AI is a secure, AI-powered tool your practitioner uses to streamline the process of documenting your sessions. Instead of writing notes manually after your appointment, your practitioner can use this technology to transcribe and summarize the conversation in real time. This helps save time, reduce administrative work, and ensure accurate records of your care.

Think of it as a secure digital assistant—listening only with your consent and helping your practitioner document your session efficiently and professionally.

How Does Note-Taking AI Work?

With your informed consent, your practitioner may:

• Transcribe your session in real time using trusted technology (no video or access to your personal device is involved).

• Summarize the session using secure AI tools to generate draft notes based on a chosen template.

• Refine those notes to ensure they are accurate, clear, and tailored to the practitioner’s documentation style.

You may also notice your practitioner dictating additional notes into the system. These will be securely transcribed and included in the final session summary.

Is My Information Safe?

Yes. The note-taking AI features your practitioner is using were built with your privacy and data protection in mind.

Key Security Measures:

✅ Data is never stored after processing by the AI services
✅ Audio is streamed, not saved—only the text transcription is stored
✅ All data is encrypted both in transit and at rest
✅ Zanda note-taking AI is fully compliant with global privacy regulations, including:

• HIPAA (USA)

• GDPR (EU/UK)

• Australia’s Privacy Act

• Canada’s PIPEDA

• South Africa’s POPIA

Zanda uses trusted, industry-leading services from Amazon Web Services (AWS) to process transcriptions and summaries. These services meet strict international security and compliance standards. Zanda also has legal agreements in place to ensure no data is stored or used to train AI models.

Can I Decline Use of Note-Taking AI?

Yes. Your consent is always required before note-taking AI is used in a session. You can:

• Provide verbal or written consent at the start of a session.

• Withdraw your consent at any time.

• Ask your practitioner how your information will be handled.

Some clinics may also provide a consent form for you to sign before using this service. If you prefer your sessions not be recorded or transcribed, your practitioner can continue documenting notes manually.

What Are the Benefits for Me?

Using note-taking AI allows your practitioner to:

• Spend less time on admin and more time focused on your care.

• Produce clear, structured notes that support continuity of care.

• Reduce delays in finalizing session summaries.

• Improve note accuracy with structured formatting and transcription.

It’s part of a modern, efficient approach to healthcare documentation—used with care, caution, and your full consent.

❇️ If you have further questions about note-taking AI or how your information is handled, feel free to ask your practitioner.