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How Can I Remove Client SMS Replies?
Learn how to remove SMS message content in Zanda for sensitive information.
Who Is Able To Remove SMS Message Content?
- A Master User or a user with the permission to Setup and Configure Zanda are able to remove the content of such client replies.
- User permissions can be updated via Settings > Team > Users.
Steps to Remove the SMS Message Content
- To remove the client message content, navigate to Client Profile > Communication > Activity.
- Locate the Received message and open it to view:
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Click on the red Remove Content button under the message
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If you are sure you want to remove this message content, click Save
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The message will be removed, and the record of who and when removed it will be saved
Note 💡
To update the Messaging Panel record, you will need to re-login to your Zanda account after the message content was removed.