Processing a Payment with Tyro Health (AUS only)

There are a few ways to process a payment using Zanda and your Tyro terminal and each might be useful in different situations. In this article, we'll cover all. 

In this article:

• Processing a payment from the Appointment Panel
• Processing a payment from the Edit Invoice page
• Processing a payment from the Billing menu
• Refunding a Tyro payment

Processing a payment from the Appointment Panel

Processing a payment using your Tyro terminal from the Appointment Panel is really easy. Just follow the steps below to learn how.

1. Select the Appointment in the calendar.
2. On the appointment panel to the right scroll down to the Invoice section. 
3. Open the Payment Method dropdown and select Tyro from the Integrated Payment section.
4. Modify the amount as required and click Submit.
5. Complete the transaction on the Tyro terminal.
6. Print a customer receipt as required using the modal that appears in Zanda.

Processing a payment from the Edit Invoice page

Processing a payment from the Edit Invoice page is very straightforward, and similar to the above. 

1. Edit the invoice that you would like to apply the payment to. 
2. Scroll down and click + Add Payment.
3. Open the Payment Method dropdown and select Tyro.
   
4. Modify the payment amount as required and click Submit.
5. Complete the transaction on the Tyro terminal. 
6. Print a customer receipt as required using the modal that appears in Zanda.

Processing a payment from the Billing menu 

1. Go to Billing > New Payment.
2. Enter the client's name and select them from the list.
3. Open the Payment Method dropdown and select Tyro.
   
4. Modify the payment amount as required and click Submit.
5. Complete the transaction on the Tyro terminal. 
6. Print a customer receipt as required using the modal that appears in Zanda.

Question: How do we separate the payennts into different merchats bank accounts using one Tyro terminal?

To achieve this, you can use Tyro's Multi-Merchant functionality. This allows an unlimited number of providers to share one physical terminal, while routing funds into their individual bank accounts based on who is processing the invoice in Zanda.

Here's exactly how to set it up:

Step 1: Find the Merchant IDs (MIDs) on your Tyro Terminal

First, you'll need the unique Merchant ID for each individual practitioner. You can pull these directly from your physical machine:

1. Press the Menu button on your Tyro terminal.

2. Select Merchant Information.

3. Select Merchant Name, MID and TID.

4. Write down the different MIDs and which practitioner they belong to.

    

Step 2: Add the Additional MIDs into Zanda

Once you have the list, you'll need to add them into Zanda so the software knows where to direct the funds when an invoice is paid:

1. In Zanda, go to User Menu > Account Settings > Payments > Tyro > Tyro Settings.

2. Select the Merchants tab.

3. Click + Add Merchants.

4. Enter the individual practitioner's MID information and select their name from the practitioner dropdown.

5. Click Save.

6. Repeat this for every practitioner in the clinic.

If the additional MIDs aren't added to Zanda, all transactions will default to the primary Merchant ID used when the machine was originally paired — meaning all funds will pool into that single account. Once the MIDs are added, Zanda automatically tells the Tyro machine which account the funds belong to, based on the practitioner assigned to the appointment/invoice.

For more details, see: Configuring the Multi-Merchant Functionality

Refunding a Tyro payment

1. Edit the invoice that the payment was made against (if the payment is related to an appointment, right-click the appointment and select Edit Invoice).
2. Scroll to the Invoice Payments section and click - Tyro Refund
   
3. Enter the Refund amount into the prompt and click Submit
   
4. Follow the prompts on the terminal to refund the payment.
5. The refund will be recorded on the invoice in the Invoice Payments section: