Resetting Your Email Address and/or Password

There may be a situation where you forgot the password to your Zanda login. This article will tell you how it can be reset.

In this article:

• Resetting Your Forgotten Password
• Resetting Your Password After You are Logged In
• Resetting The Passwords of Users In Your Account
• Frequently Asked Questions
• Related Articles

Resetting Your Forgotten Password

1. Open your web browser.

2. Type in your account URL link:

   1. For the USA and Canada: https://us.zandahealth.com/Account/Login

   2. For the UK: https://uk.zandahealth.com/Account/Login

   3. For Australia, New Zealand and other countries, type in https://my.zandahealth.com/Account/Login

3. 3. Click the "Forgot password?" link below the form

4. Enter the email address associated with your account and click I'm not a robot. Then click Reset Password.

5. Go to your email inbox and open the Zanda Password Reset email you received. Click on the link inside that email.

6. Enter your new password. Make sure it includes all the types of characters required. You will be prompted if your password is strong enough. 

7.  Your password will be reset and you will be able to log in to your account with the new password you just created.

Resetting Your Password After You are Logged In

1. Log in to your Zanda account.

2. Click on your account business name at the top-right corner and navigate to  Profile.

3. Click Set Password.

4. Enter your existing password, and below that, enter the new password you would like to use in the future. Re-enter your new password again and click Save.

Resetting The Passwords of Users In Your Account

Any user with access to user management under Account Settings can update the password of another user in the account. The one exception is the master user's own password—only the master user can change that.

1. Log in to your Zanda dashboard.
2. Navigate to User Menu > Account Settings > Team > Users > User Management and click on the user whose password you want to update.
3. Next to Password, click Update Password.
4. Enter the New Password for the user, re-enter it to confirm, and click Update. 

💡 Registered users only. The Update Password button appears only for users who have completed registration. For an invited user who has not yet finished registration, you will see Resend and Copy Link options instead—see Managing Users for resending invitations.

The password you set becomes the user's regular password—it is not temporary, and Zanda does not ask the user to change it at their next login. They can change it themselves at any time from their Profile (they will need the password you set), or by clicking Forgot password? on the login page.

When you update a user's password, Zanda automatically sends that user an email letting them know their password was changed.

Frequently Asked Questions

❓ What should I check if a practitioner can't log in?

First, confirm whether the practitioner is an existing user or a new user who still needs to finish registration. Go to User Menu > Account Settings > Team > Users and check the user's email address, user name, linked practitioner, two-factor authentication (2FA), permissions, and active status. A user who has not completed registration appears as Invited in the users list.

For an existing user who sees a password error, ask them to use Forgot password? on the correct regional login page, or update their password from Team > Users > User Management > Update Password if you have access to user management. For a new user, open their user profile and use Send Invitation Email so they can set up their password.

If the practitioner still cannot access Zanda, gather the exact error message, whether they are using a desktop browser or a browser on a phone or tablet, whether they have tried password reset, and a screenshot with any client details hidden. Then contact the support team by email or live chat, or use Help > Get Help from another logged-in Zanda session.

❓ Can I send a team member a link so they can reset their password themselves?

There is no button to send a password reset link for a team member's (user's) login. The Send Password Reset Link button on a client's profile is for the Client Portal only and does not apply to your team's logins. Ask the team member to click Forgot password? on the login page—Zanda emails them a reset link. Alternatively, you can update their password for them with Update Password (see Resetting The Passwords of Users In Your Account above).

❓ Is the password I set for a user temporary? Will they be forced to change it?

No. The password you enter in the New Password field is a normal, permanent password. Zanda does not treat it as temporary or require the user to change it when they next log in. If they would like to choose their own password, they can change it from their Profile or use Forgot password? on the login page.

Related Articles

• Managing Logins and Email Addresses in Zanda - Learn how unique login email addresses work and how to update or release an email address.
• Managing Users - Add users, set permissions, and resend or copy invitation links for users who have not completed registration.
• Using the Help Menu - Open support, chat, training, bug reporting, and system status options from your Zanda dashboard.