Learn what to do if a payment didn’t go through for Zanda subscription. Common issues include expired cards, insufficient funds, or bank errors.
Payment didn't go through?
Don't worry it can happen to anyone. Here is a little information to help you understand what might have happened and what to do.
When an automatic monthly payment is not successful Zanda does not make any further attempts to process the charge. This is because there is often a problem with the card that needs to be addressed.
The most common reasons for automatic payments being unsuccessful is expired credit cards, insufficient credit in the account, incorrect expiry date or an error with the bank system at the time the payment was attempted.
In these circumstances, you will be notified by email and will be requested to log in and process a one-off manual payment for your account and if required to update your credit card details.
Process a One-Off Manual Payment
- Log into your Zanda Account.
- Go to Settings → Practice → Subscription.
- Click on Invoices and Receipts.
- Select 'Show Unpaid Invoices'
- Select items to pay.
- Check that your payment details are correct. You might need to update the credit card details before you are able to process the payment. See below how.
- Click Pay.
Update Your Credit Card Details
- Go to Settings → Practice → Subscription.
- Click on Update Credit Card.
- Click Edit and enter your card details.
- Click ✔ Save.
