What Does ‘Email Address is Already in Use’ Mean?

Learn how to manage your Zanda username and email address to maintain account security, handle duplicates, and ensure smooth account access.

In Zanda, your username needs to be an email address. This - along with your password - is used to access your account. This helps maintain the security of your account, reduces the risk of forgetting your username but also aids your ability to self-reset your password if necessary. Using your email address as your username also enables the use of 2-Factor Authentication.

Usernames (and therefore your email address) needs to be unique. This means you cannot use the same email address for multiple users on Zanda, or for multiple Zanda accounts. If the system detects that an email address is already in use you’ll see the message: ‘ This email is already in use’.

You’ll see this message if:

• The email address is already allocated to another user in Zanda; or
• The email address has been used to sign up for an existing or expired trial.
• You have already used this email address to register a Zanda account and are now trying to create a new trial account with the same email already in use. 

What to do:

If you see this message, you have three options:

1. You can use a different email address for the new user/account you are setting up; 

2. If you are a Zanda account owner (master user), or an active user with access to the Setup and Configure Zanda user permission, you can change (or remove if no longer required) an existing username in your account.

Just navigate to Settings > Team > Users > User Management and update the email address of the affected user.

3. The email address can be assigned to an inactive user in your account.

To resolve this, you can update the email address of the inactive user by adding a unique prefix (e.g., "+**") or making any other minor change:

1. Navigate to Inactive Users:

   • Go to Settings > Team > Users.
   • Toggle on "Show Inactive Users" to display all inactive accounts.

2. Edit the Email Address:

   • Locate the inactive user with the email address you wish to use as your login email.
   • Update their email address by adding a unique prefix (e.g., user+inactive@example.com) or making a small modification.

3. Save Your Changes:

   • Click Save to ensure the changes are applied.

 
3. If for any reason you are unable to update the user email address yourself, simply send a message to support@zandahealth.com with the details of the username you’d like updated/removed along with your business name.