Zoom Telehealth
      Back to home
      1. Public Knowledge Base
      2. Telehealth
      3. Zoom Telehealth

      Zoom Telehealth Useful Tips

      In this article

      How to load a meeting without using the Zoom App

      1. Click the 'Start in  Browser' button:

      2. Enter 'Your Name' in the Enter Meeting Info box and proceed as usual within your browser.

      Join a Zoom Test Meeting - Step 7



      Using the Zoom Whiteboard

      Practitioners have the capability to create and manage whiteboards during their Zoom sessions, which can enhance the interactive experience. Here are some essential features and guidelines to consider:

      • The whiteboards created during a session are tied to the practitioner's account, not the client's.
      • Practitioners can set up or adjust whiteboards before a scheduled appointment by joining the Zoom meeting individually. This enables thorough preparation and customization.
      • For ease of use, whiteboards can be named for quick identification.
      • These whiteboards are stored in Zoom’s cloud and can be accessed* only when the practitioner is the host of an active Zoom meeting associated with their appointment.

      * It is important to understand that whiteboards are linked to the practitioner's account. Any Zoom call initiated under the practitioner's name provides access to all related whiteboards. As a best practice, avoid storing any confidential information on whiteboards, as they may be visible to anyone with access to the practitioner's appointment panel.

      Enabling Closed Captions In Session

      Using captions in a session is beneficial for hearing impaired participants or participants who need this type of visual support for a more efficient participation.

      • In Zanda Zoom Telehealth sessions, captions can be accessed from the "More" menu in both the Zoom app and the browser.
      • Both practitioners and clients have the options to turn it on.

      Joining a Telehealth Zoom session - Client Experience

      Clients will need to click the Telehealth session link they received from you, to open a session. The client's experience will be the same regardless of the Zoom Telehealth subscription their practitioner is using in their Zanda account. 

      1. The link will open in their preferred browser on the Telehealth home page.

      2. To join the session, they will need to click the 'Join With App' or 'Join With Browser' button.

      • A client will be able to see the information about the date, time and session provider of this appointment. 
      • If the practitioner hasn't started the session yet, the client will still be able to join the meeting's waiting room. 
      • The client will be able to run a test meeting to check their internet connection, video and audio quality. 

      Note:
      Clients will be able to open their session in a browser or in a Zoom App on any type of device (desktop computer, laptop or mobile). 

      6. Once connected, they will be able to test their speaker and microphone before joining the session:Zoom TH UK Test - Step 29

      7. You can share this client's guide Joining a Telehealth Session as a Client with your clients to help them get ready for telehealth sessions.