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Updates to Zanda Policies and Agreements

FAQs about the updates in March 2026

A notification was sent to customers to let you know about a few housekeeping updates to our policies. These changes make our documentation clearer and better explain how we already handle support, data migrations, and third-party integrations.

Summary of policy updates

  • Zanda Terms of Use
    • New: 4. Data Location and Residency
    • New: 9. Provision of Technical Support and Data Migration Services
    • Clarified: 13. Third-Party Services and Integrations
    • Clarified: 22. Governing Law
  • Zanda Privacy Policy
    • Clarity and wording improvements
    • Updated Vendor List
  • Zanda Global Data Processing Agreement (DPA)
    • New: 1.3 Data Location and Residency
    • New: 2.2 Additional Instructions

    • Update: Governing Law is now covered under the Terms of Use (the DPA and Terms work together as linked documents).

Importantly, nothing changes about how you use Zanda or your existing rights and no action is required from you. This notice is simply to keep you informed.

FAQ's

1) Do I need to do anything?

No. These are housekeeping updates to improve clarity and better reflect how Zanda already operates. No action is required.

2) Are you changing how Zanda processes my data?

No. There’s no change to how you use Zanda or your existing rights. The updates mainly clarify responsibilities, support/migration workflows, integrations, and where governing-law terms sit.

3) What documents were updated?

We updated:

4) Why are there changes in both the DPA and the Terms of Use?

Because these documents serve different purposes but work together:

  • The DPA covers data processing terms (how we process Customer Data on your instructions).
  • The Terms of Use cover the general service terms (including governing law and service provisions).

5) What does “Data Location and Residency” mean?

It explains where service data may be hosted or processed (for example, the regions where our infrastructure operates), and how data is handled in practice. This is primarily a transparency and clarity improvement.

6) Are you moving my data to a new region?

No. These updates do not change your current setup by themselves. If any region change or migration is ever needed for your account, it would be handled through the normal support and migration process.

7) What does the new “Additional Instructions” section in the DPA mean?

It clarifies how customers (as controllers) can provide documented instructions to Zanda (as processor) for specific processing activities—consistent with how the DPA already works in practice.

8) What’s included in the new Terms section about “Technical Support and Data Migration Services”?

It outlines:

  • how support is provided,
  • what a data migration or data export may involve,
  • and how we handle those requests securely as part of the service.

9) Do these changes affect third-party integrations?

No change in how integrations work day-to-day. The Terms update clarifies how third-party services/integrations are treated (for example, that they’re provided via third parties and may have their own terms/policies depending on what you choose to connect).

10) Did you add new sub-processors?

The sub-processor list was updated to reflect the current set of vendors used to support the service. You can always review the latest list via the link in the email.

11) What if I don’t agree with the updates?

The updates take effect on 7th March 2026. If you continue to use Zanda on or after this date, you’ll be deemed to have accepted the updated documents.
If you have concerns, reply to the email or contact support@zandahealth.com so we can help.

12) Will this impact pricing, features, or my contract terms with Zanda?

No. This notification is not a pricing or product change announcement. It’s focused on clarity and alignment of the documents.

13) Where can I read the updated documents?

You can review them anytime on our website:

14) Who can I contact if I have questions?

Just reply to the notification email or contact support@zandahealth.com.