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FAQs and Troubleshooting
Find answers to the most frequent questions, pro-tips and troubleshooting advice.
FAQs and ProTips
- How Can I Remove Client SMS Replies?
- How Can I Limit Services and Products By Locations?
- How Can I Change the Order of Practitioners?
- How to Submit an Idea on the Customer Ideas Portal
- Understanding How Your Practitioner Uses Note-Taking AI
- How Can I Use My Account for Room Rentals?
- Why is there a (!) in front of my template?
- Moving to a Paperless Practice
- Managing Payroll With Your Account Reports
- Refer a Friend Program
- Get Your Practice Ready For The New Year
- How Can I Use the File Under Field on Client's Details Page?
- How Can I Track Client Marketing Sources?
- How to Read Appointment Pop-Up on Main Calendar Screen?
- How Can I Write Off an Invoice?
- How to Backup Your Appointments
- How To Format Text In Notes and Forms
- How Can I Add A Practitioner Job Title to Communication Messages?
- What Are The Saleable Categories For?
- Are Zanda SMS and Emails HIPAA Compliant?
- Can Clients Call My Account SMS Number?
- Using SMS Feature Efficiently
- Deleting and Restoring Invoices
- How To Reference Blog Articles in Scholarly Papers
- Need an Intro to Zanda?
- Do we have a Mobile App?
- How to Update Your Rates
- Session Packs Expiry and Automatic Creation
- How Can I Fix or Delete Incorrect Session Packs?
- Editing Appointments On A Mobile Device
Troubleshooting
- Clearing Your Cache, Cookies and History
- Activating your Capterra Gift Card
- Updating Your Browser
- Internal Errors
- How to Report an Issue with Your Account
- Why has my Client Stopped Receiving SMS from my Account?
- What Does ‘Email Address is Already in Use’ Mean?
- Understanding Continuous Software Updates
- Reporting System Bugs
- Zanda System Status Page
- Adding Email Addresses to Safe Senders List
- Troubleshooting Internet Connection Issues
- Troubleshooting Emails Not Being Received