Learn how to manage your Zanda subscription. Discover options to store or close your account, ensuring flexibility for your business needs.
An account’s subscription can be managed by the account’s master user (usually the individual who created the account).
You’re able to store or close your account. Zanda offers these 2 different account options so that you have the flexibility to have your account managed in the way that is best for your business' current situation.
Important
To access these options you will need to be the account’s master user (usually the individual who set the account up). If this is someone else, you will need to have them complete this process.
1. To make a change to your subscription, navigate to Settings > Practice > Subscription > Subscription Information:
2. In the ' Close or Store Your Account' section, click on the 'See Your Options Here': 
- The first option is to switch your account to Storage Mode: for a nominal monthly fee, you will be able to retain your data in securely stored read-only mode.
- Click the 'Store Your Account' button:
- Read the pop-up message carefully, check to agree to the terms of the Storage Mode and click the 'Switch To Storage Mode Now' button when you are ready. If you are in the middle of your paid subscription period, the storage mode will activate on the next date after your paid subscription expires.
- You will be able to cancel the storage request or end the storage mode once it started, from the same menu on your practice subscription page.
- Click the 'Store Your Account' button:
Note: When taking your account out of active storage mode your subscription will be billed the next day.
- If you wish to close your account,
- click the 'Close Your Account' button:
- A simple form will open. Please read the questions carefully and reply to them. Once you submit the form, it will be received by our support team who will then contact you to process the account closure.
- click the 'Close Your Account' button: