How to Report an Issue with Your Account

Need help with a system issue? Check our System Status page for updates. Speed up support by including screenshots, steps to reproduce, examples, and browser details.

• Reporting a system issue? Check our System Status page for updates.

We’re fastest when support enquiries include:

• Screenshots: Something doesn’t look right? Send us some screenshots so we can see.
• Steps to reproduce: Found a bug? Tell us the steps to reproduce it and we’ll zap it faster than ever
• Examples: Share any examples you can with us - it’ll help us better understand.
• Browser: Only happening on one computer? Let us know what browser you’re using (i.e. Chrome, Firefox, Safari, Edge) and the version.  (It's important to check if it’s up-to-date too.)

If you’re not sure, that’s ok too!
We get it. Knowing what information to include can be tricky. Don’t worry, we’ll reply and ask for any additional information we need to start working on your enquiry.

It might also be worth taking a look at our Knowledge Base, which is full of helpful articles that may include the information that you are looking for.