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How to Submit a Feature Request on the Customer Ideas Portal

Share feature requests and improvement suggestions with the Zanda product team through the Customer Ideas Portal.

In this article:

Before you start

The Customer Ideas Portal opens from the Help menu in Zanda. The portal uses your signed-in Zanda user details, so your user profile needs a valid email address before the portal can open successfully.

Submit an idea from Zanda

  1. Log in to your Zanda account.
  2. Select the question mark icon in the top toolbar to open the Help menu.
  3. Select Submit an Idea.

Zanda opens the Customer Ideas Portal in a new browser tab.

Important

If you do not yet have a Zanda account, you will not be able to sign in to the Ideas Portal. Please email your questions or requests to support@zandahealth.com, and our team will be happy to help.

Fix email access errors

If you see an error notification saying "Email is not a valid email", you need to update your username to an email address:

  1. Select your account or business name at the top-right of Zanda to open your user men
  2. Select User Profile
  3. Check the Email field.
  4. If your profile shows Email (used as Username), make sure that field contains a valid email address.
  5. If your profile shows separate Email and User Name fields, make sure the email is valid and update the username if your practice uses an email-format username.
  6. Save your changes, then log out and log back in before selecting Help > Submit an Idea again.

Search for similar ideas first

Before submitting a new idea, check to see if someone has already suggested the same thing or something similar.

  • Use the search bar at the top of the portal.
  • Or browse by category using the menu on the left side.

If you find a similar idea:

  • Click the idea title to view more details.
  • Add your vote to show support.
  • Leave a comment explaining how this idea would benefit you.

Add a new idea

Didn’t find what you were looking for? Submit your own idea:

  1. Click the “+ Add a new idea” button in the top-left corner.
  2. Fill out the submission form with the following details:
    • Your Idea:
       A one-sentence summary that makes your idea easy to understand and discover by others.
    • Describe Your Idea:
       Share the details. Why it will be useful, and how should the feature work?
    • Category (optional):
       Select the most relevant category so we can route it to the right team.
    • How This Would Help You:
       Tell us how this will solve a current problem and what you are currently doing to overcome this problem.
  3. Once you're happy with it, click Add Idea.

What happens next?

  • Your idea will be visible to other users who can vote and comment. Don't worry! Your name will remain private and will not be visible to other users on ideas or comments.
  • Our Product Team reviews every submission. Your input helps us prioritize what to build next.
  • You’ll receive notifications if the status of your idea changes (e.g., if it’s planned, in progress, or released).

Tips for a great submission

  • Be specific. The more detail, the better.
  • Share real-world use cases to help us understand your context.
  • Check for existing ideas first — voting and commenting helps us gauge demand!

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