Learn how to manage SMS subscriptions for clients, contacts, referrers, and third parties in Zanda.
In Zanda, you can communicate with clients, their contacts, referrers, and third parties via both SMS and email channels. Additionally, you can subscribe or unsubscribe recipients from receiving SMS messages directly from your Zanda account. This article is designed to provide you with step-by-step instructions on how to perform these actions efficiently. Whether you're working with clients, contacts, referrers, or third parties, the following instructions are applicable across all profile types.
In this article:
Manually Unsubscribing Profiles From SMS Communication
Your clients, their contacts, referrers, or third parties may wish to stop receiving SMS messages from your account. If they requested this, you are able to unsubscribe them from SMS communication, as instructed below:
1. Navigate to a profile > Admin > Manage page.
2. On the right-hand side, find the ' Receives SMS' setting.
3. Click the dropdown and select ' Unsubscribed'.
4. Confirm the action by selecting ' Yes, unsubscribe'.
5. Click ' Save Changes'
Important
In order to comply with anti-spam regulations, our messaging provider includes an automatic unsubscribed (opt-out) rule on all accounts. If a recipient replies to an SMS from your account with any of these five keywords (case insensitive), they will unsubscribe from receiving messages from your Zanda account:
- STOP
- UNSUBSCRIBE
You able to subscribe the recipients back, once you receive a confirmation that the client would like to be subscribed back.
Subscribing Profiles to SMS Communication
There may be a few reasons why your clients, contacts, referrers or third parties stopped receiving SMS messages from your Zanda account. If they were unsubscribed but now wish to receive SMS messages from your account, you can subscribe them by following the steps below:
1. Navigate to a profile > Admin > Manage page.
2. On the right-hand side, find the ' Receives SMS' setting.
3. Click the dropdown and select ' Subscribed'.
4. Click ' Yes, Subscribe' to confirm the action.
5. Click ' Save Changes'