The Practice Hive

The Practice Hive is a central location in Zanda where you can get notifications about what is happening in your practice

In this article: 

• Practice Hive Overview
• System Messages
  • Notifications
• More Features Coming Soon

Practice Hive Overview

Zanda Practice Hive is your go-to space for staying up to date with everything happening in your Zanda account.

• You’ll find it conveniently located in the app bar at the top of your screen, under the honeycomb icon.
• If you have unread notifications, you'll also see a counter on the icon so you know at a glance if there’s something new to check out.

So, what is Practice Hive?

Practice Hive is a central notification hub designed to give each user a personalized view of their practice activities. Whether it’s new client registrations, appointment updates, or system warnings - Practice Hive makes sure you're always in the loop without needing to leave Zanda.

We're rolling it out in stages. Currently, Practice Hive displays the following system messages

• Client Portal Notifications

• Form Notifications

• Warnings

Practice Hive is Personalized for Each User

• Users are sent notifications based on their associated practitioner profile under Settings > Team > Users.

• Notifications regarding booked or cancelled appointments in the client portal will be sent exclusively to the practitioner assigned to that appointment.
• Clients primary practitioner and assigned practitioners will be notified about completed forms. (You can check who they are in each client profile > Admin > Manage settings.)
• Your Zanda account default practitioner will be notified about new clients registered via the client portal. 
• Only users associated with the practitioner profile (check this in Settings > Team > Users) will be notified about if their Google or Outlook calendar sync failed. 

System Messages

Notifications

1. Client Portal Notifications

Instead of checking your email, you’ll now get updates directly in Zanda when:

• A new client registers

• A new appointment is booked

• An appointment is cancelled

These notifications will include quick-access links, like:

• The client’s name (click to open their profile)

• Appointment details (click to view on your calendar)

2. Form Notifications

• You’ll be notified when your client submits a form.
• Click 'View Form' to open the submitted form in client's profile.

3. Warnings

To start with, we’ve included two important calendar sync-related warnings:

• Google Calendar Sync Failed

• Outlook Calendar Sync Failed

These help you stay on top of calendar connection issues without delay.

Managing Notifications

Practice Hive gives you full control over how you view and manage your alerts:

• Filter by type (e.g., only show Client Portal notifications).

• Click to open the notification and go straight to the relevant page in your Zanda account.

• Mark as read/unread to update the counter.

• Dismiss notifications you no longer need.

Practice Hive Settings

Use Practice Hive settings to turn notifications on or off, so you only see what matters to you. 

• Toggle off 'Enable Notifications' to stop receiving all practice hive notifications. This will disable all other notification settings, and you will no longer receive any new notifications.  

• Toggle off 'Enable Client Portal Notifications' to stop receiving notifications on the practice hive about clients booking new appointments or cancelling appointments on your client portal. 

• Toggle off 'Enable Form Notifications' to stop receiving notifications about clients completing forms. 

• Toggle off 'Warning Notifications' to stop receiving notifications about your calendar syncs failing.  

What’s Next?

Practice Hive is just getting started! We’re planning to expand it with:

• Release notes so you’re always up to date with new features - coming soon!

• Team chat for real-time communication between users