In this article:
Scheduled System Maintenance Details
💡 We will be conducting scheduled system maintenance to upgrade to a more modern database on my.zandahealth.com. This is part of our ongoing efforts to improve the performance, reliability, and scalability of Zanda.
Note:
- This maintenance will only impact users on the my.zandahealth.com domain - generally users in Australia, New Zealand, and Asia. Client Portal for my.zandahealth.com accounts will also be unavailable during the maintenance works.
- Users that access their Zanda accounts via uk.zandahealth.com or us.zandahealth.com will not be affected by this maintenance.
This maintenance will take place on Saturday, 26 July 10:00 pm AEST - Sunday, 27 July 06:00 am AEST, during which the platform on my.zandahealth.com will be temporarily unavailable (this includes both the main clinic-facing application and the Client Portal).
Find your local time below:
| Time Zone | Local Time Start | Local Time End |
|---|---|---|
| Perth (AWST) | Saturday, 26 July – 8:00 PM | Sunday, 27 July – 4:00 AM |
| Adelaide/Darwin (ACST) | Saturday, 26 July – 9:30 PM | Sunday, 27 July – 5:30 AM |
| Melbourne / Sydney / Brisbane (AEST) | Saturday, 26 July – 10:00 PM | Sunday, 27 July – 6:00 AM |
| Auckland (NZST) | Sunday, 27 July – 12:00 AM (midnight) | Sunday, 27 July – 8:00 AM |
There is no need for you to take any action, other than to be aware that you will not be able to access your account during these times.
📢 Timely updates will be posted on our status page.
How to Back Up Your Appointments
To ensure you can have a list of your appointments even when you cannot access your Zanda account, consider backing them up in advance.
Here are several ways you can do this:
- Sync Zanda Calendar to Google Calendar
- Sync Zanda Calendar to Outlook Calendar
- Print Appointments List
- Run Appointments Report
- Export Appointments via Data Export
- Export Clients Details via Data Export or Advanced Search
Get Help
❓ Have a question or need assistance with your Zanda account - please contact our support team at support@zandahealth.com.
FAQ - Frequently Asked Questions
Q - Will users or clients trying to access the system during this time be alerted that the system is down due to maintenance?
A - Yes, any users trying to log in to the clinic-side application or clients trying to access the client portal will be shown an error page clearly stating that the site is down for maintenance, along with a link to our Status page to check.
Q - Will there be any changes to the site when the maintenance is complete that we need to be aware of?
A - No, once the maintenance has completed, you will just need to log back in using the same login URL that you already use, and you shouldn't see any changes to this process or how Zanda looks in-app. This is simply a back-end update of our database to help improve the user experience going forward.