About the New Client Portal

Now Live: All practices are now using the new Client Portal styling. The previous Client Portal styling has been phased out. 

In this article:

• What’s new
• Benefits of the new Client Portal
• Frequently Asked Questions

What’s new

• • The Client Portal has been updated for all practices to the new styling
  • Practices with the client portal disabled still have it OFF
  • No action was required from you

Previous styling (phased out)

Current default styling

If your practice hadn’t already customised the portal branding

• Your existing client portal settings and preferences remain unchanged
• Clients now see the updated interface
• Your portal branding defaults to the Zanda purple (see an example above)

Benefits of the new Client Portal styling

The new Client Portal interface is designed to feel more intuitive for clients while giving practices more control over the look of the portal to better match their business.

Enhanced branding options

• Apply your brand colours
• Add a banner image with optional text overlay
• Apply brand tint on banner

Improved client experience

• Cleaner interface with clearer navigation
• Improved login and registration flow
• More reliable access across devices

Expanded self-service features

• Clients can join your Waitlist directly through the portal (learn more here)
  
  

• Clients can submit additional information via custom profile fields linked in online forms

• Clients and practitioners can share files securely on the client portal
  
  
• Rescheduling appointments by clients on the client portal according to the rules defined by practices.

Better client portal usage insight and visibility

• Optional Google Analytics integration to understand how clients interact with your portal
• Optional search engine indexing to make your client portal discoverable on search engines

Frequently Asked Questions

How do I customise my branding?

You can customise your Client Portal branding at any time.

1. Go to: User Menu > Account Settings > Schedule > Client Portal > Branding
2. Apply your brand colours, banner image, and other branding options, then save.

This lets you tailor the portal to match your business.

What do I need to do?

Nothing. Your practice is already on the new Client Portal styling. If you enable your client portal now or in the future, you will get the new styling immediately.

Need help or want to learn more?

• We’ve prepared detailed guides to help you understand and configure the Client Portal 

If you’d like assistance with branding and settings, email us at support@zandahealth.com