Tyro (AUS only)
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      Troubleshooting Tyro Issues

      Learn how to resolve issues with your Tyro terminal, including pairing problems and frequent disconnections in this step-by-step guide.

      Tyro Support Details

      🛠️ Tyro Health Customer Support (response time is under 5 min)

      • Call 1300 018 976, then press Option 1 → Option 5
        ☑️ For help with technical issues, connection problems, terminal setup, and claims.

      📞 Tyro Health Sales

      • Call 1300 018 976, then press Option 2
        ☑️ For new merchant signups, additional terminals, or multi-merchant setup.

      💡 Tip: Calling the correct option helps you reach the right team faster! 

      💡 Use Tyro’s Internet test URL //www.tyro.com/selftest/ if terminal pairing fails — may be due to firewall or browser cache restrictions.

      💡 Tyro Status Page

      In this article:

      Device Already Connected and Could Not Be Paired


      Question: I connected my Tyro terminal to one device. When I tried to connect it to another device, I received an error message stating it was already connected to a device and couldn't be paired, even though the initial device was turned off. What should I do?

      Answer: This issue occurs because the Tyro terminal can only be paired with one device at a time. Even if the initial device is turned off, the terminal might still recognize it as connected. Here are the steps to resolve this issue:

      1. On the Tyro Terminal, press menu.
      2. Go to 5 - Configuration.
      3. Enter in your store manager PIN.
      4. Go to Integrated EFTPOS.
      5. Go to 3 - Clear Pairings.
      6. Select YES to confirm you want to clear the pairing.

      Tyro Terminal Keeps Disconnecting 


      Question: My Tyro terminal keeps disconnecting from my Zanda account during the day. How can I ensure that the connection is not interrupted during the day? 

      Answer: If your Tyro terminal keeps disconnecting from your Zanda account during the day, please check the following browser settings:

      • enable Web Storage in Chrome:
      1. Type chrome://settings/content/siteData in the address bar.
        On the subsequent screen select "Allow sites to save data on your device"  and
        Tick 'powerdiary.com' to enable cookies storage. 
      2. On the subsequent screen select "Allow sites to save data on your device"  and
      3. Tick 'powerdiary.com' to enable cookies storage. 
      • Safari blocks third party cookies by default. To enable Safari cookies follow steps bellow:
      1. Click the "Safari" menu
      2. Make sure you have a Safari window open and active; you will see the "Safari" menu in the top left of your screen. Click it and it will expand to show Safari specific options.
      3. Click the "Preferences" menu item
      4. Click the "Privacy" tab
      5. The Safari Preferences screen has a number of sections, indicated by the various options along the top of the screen (General/Tabs/AutoFill etc). Click the Privacy item to see privacy related options.
      6. Choose your preferred Cookies and tracking settings
      7. On the Privacy Preferences tab, you will see the "Website tracking:" and Cookies and website data:" checkboxes.
      8. Now you can choose what cookies you would like to enable. The safest way is to enable cookies from sites you have visited.
      9. If you click the Manage Website Data button, you'll see a list of website domains which have stored data on your computer.
      10. Restart Safari

      The 'Commence Pairing' button is inactive/unavailable

      Please clear the cache and update the browser if the 'Commence Pairing' button is unavailable while attempting to pair Tyro terminal to Zanda.

      You can find the full list of Tyro error codes and troubleshooting advice on Tyro Help website. 

      Useful Links

      Tyro Terminal:

      Tyro HealthPoint funds and supported professions