Stay informed with Zanda System Status page for real-time updates on performance, maintenance schedules, and issues. Subscribe for updates and report issues easily.
In our commitment to providing you with the best possible experience, we introduced the Zanda system status page—a powerful tool designed to keep you informed and in control. Whether you're a seasoned user or new to the platform, this page is your go-to resource for real-time updates on system performance, maintenance schedules, and any issues impacting your workflow.
In this article:
Accessing the Status Page
1. If you are inside your Zanda account, click on the Help menu and select System Status:
2. On our website, scroll to the bottom of any page into the footer and click the Status link:
3. Here is the direct link to the status page: status.zandahealth.com to view the Zanda system status page:
Reporting Issues
1. If you encounter an issue not listed in recent notices, you can easily report it to our dedicated customer team. Just click on 'Report an issue' on the status page.
Note
We'd appreciate it if you included the below information in your message when reporting an issue:
- The browser type, version (i.e. Google Chrome Version 121.0.6167.189) and the platform you are using (i.e. Windows 11, or iPhone 14 version 17.3.1). If you are unsure, you can find this out by going here: https://www.whatsmybrowser.org/.
- The Zanda username you are logged in under.
- The steps you took to encounter the issue.
- The page the issue is present on - include the web address if possible (i.e. https://my.zandahealth.com/Report/ClientHistory).
- Any examples where the issue is present (provide details such as the client record number, the appointment date and time or the invoice number etc).
If you have some screenshots of the page where the issue is occurring (with client details hidden or edited out), please email them from your email service to support@zandahealth.com
Subscribing to Updates
Stay ahead of the curve by subscribing to notifications for Zanda system page updates.
1. Click on 'Get updates' and then the 'Email' option:
2. Then enter the email address where you want to receive any status updates:
3. Customize your notification preferences based on your region to avoid receiving unnecessary alerts:
Hint
Your login link will show you in which infrastructure your account is located:
https:// my.zandahealth.com/Account/Login is the AU/Global infrastructure
https:// us.zandahealth.com/Account/Login is the US infrastructure
https:// uk.zandahealth.com/Account/Login is the UK infrastructure
4. Once you've made your selection, click ' Subscribe,' and you'll receive a confirmation message when your subscription is processed.
5. Final Confirmation: Open your email inbox and confirm your subscription to the Zanda System Status Page to ensure you receive timely updates.