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Why Is My Client Portal Booking Link Not Working (or Not Bringing in Bookings)?

When your booking link won't open, or clients can't book and no online bookings are coming through

There are two different problems that can look the same from the outside:

  • The link itself won't open — an error page, or it looks invalid.
  • The link opens, but clients can't complete a booking, so you never receive any online bookings.

Work through the checks below in order. Most cases are resolved by one of them.

In this article:

Make sure you're using the current link

If your saved or shared link still points to the old powerdiary.com address, update it to the zandahealth.com address. The old link still redirects, but an out-of-date saved link or password-manager entry is a common reason a link looks invalid.

To copy your current link, go to User Menu > Account Settings > Schedule > Client Portal > Access and Settings, and copy the URL under Portal Access. Paste it into a browser to confirm it opens. For full details on the address change, see Important Update: Your Client Portal URL Has Changed.

Confirm online bookings are switched on

On the same page (User Menu > Account Settings > Schedule > Client Portal > Access and Settings), check that Accept Online Bookings is enabled. This is the master switch — if it's off, the portal will not take any online bookings even though the link opens normally.

Make at least one service available to book

Clients can only book a service that has been made available for online bookings. Go to User Menu > Account Settings > Schedule > Client Portal > Available Services and make sure at least one service is turned on for the relevant practitioner. If no service is assigned, clients will open the link but have nothing to book.

Check practitioner availability

The times clients can book come from each practitioner's availability. Go to User Menu > Account Settings > Team > Availability and confirm the practitioner has availability set:

  • at the correct location, and
  • on time blocks where the Online Bookings toggle is enabled.

If there's no online availability, clients will see the service but no bookable times.

Check your time zone

If availability appears at the wrong times, confirm your account time zone under User Menu > Account Settings > Practice > Business Info. Availability is shown to clients based on this setting, and adjusted to the client's own device time zone.

Still stuck?

If the link opens and all of the above are in place but clients still can't book, reach out to our support team at support@zandahealth.com with the link you're sharing and the service and practitioner a client is trying to book, so we can pinpoint where the booking is stopping.

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