Transition Guide for the Domain Change to ZandaHealth.com

We’re excited to announce the transition of our domain from powerdiary.com to zandahealth.com as part of our rebranding initiative on December 26th, 2024 (11 p.m. AEDT, 7 a.m. EST, 12 p.m. GMT). We want to reassure you that:

• All existing links (including telehealth, forms, and Client Portal links) will automatically redirect to the new domain, ensuring uninterrupted service.
• Your login credentials and account settings remain unchanged.
• You can continue using the platform without taking any immediate action.

Redirects are in place to ensure uninterrupted functionality, but we encourage you to take the following actions to ensure optimal performance over time.

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What’s Changing?

While the functionality of the platform stays the same, here’s what you need to know:

• The domain for accessing the platform will change from powerdiary.com to zandahealth.com
• Some adjustments may be required for tools like password managers, bookmarks, and email filters to ensure the best experience.

The steps below will guide you through the changes to make your transition smooth.

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What is covered in this article:

1. Saved Passwords
2. Bookmarks
3. Embedded Links to the Client Portal
4. Spam Filters
5. Fax Integrations
6. Firewalls

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1. Saved Passwords

• Determine If This Applies to You:

If you use a password manager, such as in your browser, 1Password, LastPass, or Bitwarden, this applies to you. These tools will not recognize that your credentials for powerdiary.com are also valid for zandahealth.com.

• What You Need to Do:

1. Copy Your Password:
   Locate your saved password for powerdiary.com in your password manager and copy it.
2. Log in to ZandaHealth.com:
   Paste the copied password when logging in to the new domain.
3. Create a New Entry:
   Save your credentials as a new entry in your password manager for zandahealth.com. The username and password remain unchanged, so no additional updates are required.

• When to Do This: This can be done the first time you log in to zandahealth.com after December 26th.

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2. Update Bookmarks

• Determine If This Applies to You:

If you use bookmarks to access our platform quickly, this step applies to you.

• What You Need to Do:

1. Update Bookmarks to Point to ZandaHealth.com:
   Update your bookmarks after the domain switch on December 26th to point to zandahealth.com instead of powerdiary.com.
2. Redirects Will Be in Place:
   While the old domain will redirect to the new one for some time, updating your bookmarks ensures faster access.

• When to Do This: This can be done anytime after December 26th. We recommend making this change early in the new year.

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3. IFRAME Embedded in Client Portal and Links to the Client Portal

• Determine If This Applies to You:

If your website embeds our Client Portal or links to it using a button, this applies to you.

• What You Need to Do:

1. Update Embedded Links:
   Notify your web developer to update the IFRAME or button links to point to zandahealth.com instead of powerdiary.com.
2. Redirects Will Be in Place:
   The old links will redirect to the new domain throughout 2025, but updating ensures faster load times and avoids reliance on redirects.

• When to Do This: This step should be completed after December 26th, 2024.

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4. Spam Filters

• Determine If This Applies to You:

If you want to ensure uninterrupted communication and prevent important emails from being marked as spam, this applies to you.

• What You Need to Do:

1. Add ZandaHealth.com as a Trusted Sender:
   Update your email spam filter settings to mark zandahealth.com as a trusted domain.
2. How to Do This:
   • Look for settings like "Safe Senders" or "Whitelist Domains" in your email client.
   • Add zandahealth.com to ensure emails are delivered to your inbox.

• When to Do This: This can be done before December 26th.

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5. Fax Integrations

• Determine If This Applies to You:

If your clinic uses a third-party fax integration, such as GoFax.com.au, and integrates it with our system, this step is important for you. 

• What You Need to Do:

1. Update the Authorized Email Domain:
   Contact your fax provider and update the email configuration to accept messages from zandahealth.com. The format of our email remains the same, but the domain will change.
   Example: emailout+<unique-account-id>@zandahealth.com.
2. Consult Your Fax Provider:
   If you’re unsure how to make these changes, check with your fax provider for specific instructions.

• When to Do This: This should be done anytime before the domain change on December 26th if the fax provider allows having more than one authorised email address.

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6. Firewalls

• Determine If This Applies to You:

This applies only to larger institutions or clinics with an IT department and firewalls that restrict access to specific domains. Smaller clinics using standard routers provided by their Internet Service Provider typically do not need to make changes.

• What You Need to Do:

1. Check Firewall Rules:
   Ensure your firewall settings allow access to zandahealth.com in addition to powerdiary.com.
2. Consult Your IT Department:
   If applicable, forward this information to your IT department for review and implementation.

• When to Do This: This can be done before December 26th.

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What Will Stay the Same?

• Existing links (telehealth, form links, and Client Portal links) will automatically redirect to the new URL. 
  • ❗ We do recommend updating your Client Portal links within the next year.
• Your login credentials and account settings remain unchanged.
• No immediate action is required for general usage; the platform will continue to function uninterruptedly during the transition.