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Support News and Announcements
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Public Knowledge Base
Support News and Announcements
Getting Started
Basic Setup
Introduction to Zanda Calendar
Account Management
Your Account Management
Subscription and Billing
Exporting Your Data
Accessing Zanda
Practice Administration
Managing Clients
Managing Referrers
Practitioners and Users
Practitioners Availability and Locations
Rooms and Resources
Marketing Tools
Practice Operations Manual
Team Training
Managing Calendars
Moving to Zanda
Appointments and Reminders
Appointments
Appointment Reminders
Client Notes, Forms and Files
Client Notes
Online Forms
Client Files
Communication
Invoices and Payments
Services and Products
Session Packs
Invoices
Payments
Statements and Superbills
Insurance Management (US-only)
Automations
Client Portal
Telehealth
Zoom Telehealth
Telehealth Lite
Reports
FAQs and Troubleshooting
FAQs and ProTips
Troubleshooting
Integrations
Google Calendar
Outlook Calendar
Medicare (AUS only)
DVA (AUS only)
MailChimp
Tyro (AUS only)
Stripe
Xero
Physitrack
Clearinghouse (US-only)
Support News and Announcements
Support News and Announcements
Learn about the latest support news and announcements.
Upcoming Improvements to the Client Portal - February 2025
Important Update: Your Client Portal URL Has Changed
Transition Guide for the Domain Change to ZandaHealth.com
Embracing the Future of Telehealth with Zanda and Zoom
Telehealth Upgrade: Transitioning from Telehealth Lite and Plus+ to Zoom Telehealth Basic and Zoom Telehealth Pro
Upcoming Changes to Telehealth Services In-Detail
Incident Report for Outage on 2nd of July, 2024
Upgrading from .NET Framework to .NET Core
Client Profile Enhancements and New Identity Fields - 2023
Rare Instances of Undelivered or Missing Emails
Update to Medicare and DVA claiming (AUS)
[Resolved] Medicare Claiming Error
Connection Issues: What, Why and Resolution (27 October 2022)
Support for 3D Secure
Clarification: Power Diary (now Zanda) Supports Psychologists - Across the Board
Issue [Resolved]: Extra Reminders & Early Reminders
Medicare's Updated Claiming System and Related Issues - October 2022
System Upgrades 2020 / 2021
Telehealth Feature Released - March 2020
System Issues Resolved (10th March 2020)
Name Change FAQs
Updates to How We Refer to Practitioners
Data Saved to the Permanent Record
News: Moving to chat and email support
Issue With DVA(AUS) Service Claims
Customer Team Update
Press Release: Power Diary Addresses Unauthorized Email Activity
Recent Spam Activity: Information for Practices
Issue [Resolved]: Multiple Messages Sent (23rd May 2019)
Database Encryption Update Sunday 16 June 2019
Database maintenance Jun 13 2019
Managing COVID: Tools and Tips for Practices
Business Continuity Plan - Responding to COVID-19
Issue [Resolved]: Google Sync Delay (22nd May, 2019)