Managing Zoom Telehealth Pro Sessions

In this article:

• Key Features of Zoom Telehealth Pro
• Enabling Zoom Telehealth Calls on Appointments Automatically
• Enabling Zoom Telehealth Pro in Your Zanda Account
• Enabling Zoom Telehealth Pro Per Practitioner
• Inviting Participants to a Telehealth Pro Session
• Managing Zoom Telehealth Pro Sessions - Practitioner Experience
  • Enabling a Telehealth Pro Session
  • Running a Test Meeting
  • Setting Up Zoom Preferences
  • Running a Client Session
  • Using the Zoom Whiteboard Feature
  • Enabling Closed Captions
• Joining a Telehealth Zoom Pro session - Client Experience
• How to Load a Meeting without Using the Zoom App 
• Related Articles

Key Features of Zoom Telehealth Pro

With Zoom Telehealth Pro, you will have access to the following advanced features integrated into your Zanda system:

• Unlimited, Unrestricted Telehealth Sessions: One session time limit is 3 hours.
• Group Sessions: Host telehealth group sessions with up to 20 participants, plus the host.
• Computer Audio Sharing: Share audio from media files (e.g., YouTube videos) directly within Zoom.
• Screen Sharing: Easily share your screen during sessions.
• Virtual Backgrounds: Zoom enables you to upload your customly created virtual backgrounds for a more professional environment.
• Whiteboards: Collaborate with clients using virtual whiteboards.
• Closed Captions: both practitioners and clients can enable in app and in browser. 
• File Sharing: Send and receive files during the session.
• In-App Chat: Engage with clients during the session for smooth communication.
• Session Recordings: you will be able to record sessions and save them on your computer. Recordings to a cloud storage will not be allowed. 
• Zoom Flexibility: Use either the Zoom Desktop App or your browser to run Zoom sessions. On most devices, users are not required to download Zoom for this service to function properly. If clients wish to join their sessions on their iPhone, they will be required to use the Zoom App, this is enforced by Zoom. 

Enabling Zoom Telehealth Calls on Appointments Automatically

You can streamline your administrative tasks by automatically enabling Telehealth Pro and Basic calls for appointments designated for telehealth sessions.

 

This section of the article will guide you through the setup process.

• First, you will set a special location type for your telehealth appointments:

1. Navigate to Settings > Practice > Locations and create a new location for telehealth appointments, or open your existing one to edit.
2. In the Location Type field, select 'Telehealth Video Call' type. 
3. Enter other location details if necessary and save the changes. 

• Next, ensure that each practitioner who provides telehealth appointments has separate availability set up for their telehealth location. 

1. Navigate to Settings > Team > Availability and click the practitioner name to open their list of availabilities. 
2. Create a new availability for their telehealth location, or open the existing one to edit. 
3. In the Location dropdown, select the Telehealth location. 
4. Set the available days and hours, including the client portal online availability, if needed, and save the changes. 
   

• Once the Telehealth Video Call location and the availability of practitioners for this location are properly configured, all new appointments created by users within the app and by clients through the client portal will automatically include the Telehealth link. This link will be applicable for both types of Zoom Telehealth services offered in Zanda: Basic and Pro.
• If an appointment was initially set up in a different location type and later moved to a telehealth location, the telehealth link will not be activated automatically. Users can manually enable the link via the appointment panel.

How to Enable Zoom Telehealth Pro in Your Zanda Account

Zoom Telehealth Pro is currently available in Beta version. During this period,

• We recommend that you download the Zoom app to your device for a better overall experience.
• If you already had Telehealth Plus+ enabled before, you do not need to change any settings - the Zoom Telehealth Pro will be automatically switched to to be used for your Telehealth sessions. 
• You will be able to switch back to using Telehealth Plus+ for your sessions during the Beta testing period. This can be done in Settings > Communication > Communication Options, or in Settings > Practice > Subscription > Optional Add-Ons. 
• If you used Telehealth Lite option, you will continue using it in the Beta period, however you will be able to test the Zoom Telehealth Pro without extra charges, during Beta. You will only need to have the Telehealth Plus+ add on enabled in your account. This can be done in Settings > Communication > Communication Options, or in Settings > Practice > Subscription > Optional Add-Ons. 

How to Enable Zoom Telehealth Pro Per Practitioner

An account master user or a user with access to the Settings menu have the ability to manage Telehealth Pro subscriptions per practitioner. Here are the steps:

1. Navigate to Settings > Communication > Communication Options and scroll down to the Telehealth section. 

2. Click the 'Enable Telehealth Pro' button. 

You will see a list of all active practitioners in your account. 

3. Select practitioner profiles where Telehealth Pro will be enabled.

• To do so, just check the box in front of their practitioner name.
• If all practitioners need to have Telehealth Pro enabled, you will be able to select all practitioners in the list by checking the check box at the top-left of the table. 

4. When practitioners are selected, click the 'Enable Pro For Selected' button at the top-right above the table. 

5. Click Done.

How to Invite Participants to a Telehealth Pro Session

Each appointment on your calendar will have a unique link for Telehealth Pro that will need to be shared with participants. 

• You can set up your communication templates to include the {ClientTelehealthUrl} merge field. This merge field will automatically add the appointment Telehealth Zoom  or client's Telehealth Lite link, depending on whether telehealth is toggled on for the appointment. This way you can automatically send Telehealth Zoom links to your client with their appointment reminders, or use the communication templates to manually message or email a client to send them the link. ⚠️Ensure that you enabled the Telehealth switch on the appointment panel to generate the Zoom Telehealth link!
• If you wish to manually send the link to a client without the use of a Zanda communication template, or via your own SMS or email, you can copy the link directly from the appointment panel:  
  • Find the appointment on the Calendar display and click on it once to bring up the appointment panel on the right. 
  • Click on the Copy Link button on the appointment panel, to copy the link to clipboard. This allows you to paste the link into an SMS or email message to share with your participants.

Managing Zoom Telehealth Pro Sessions - Practitioner Experience

Each client appointment and group appointment will have the option to enable and start a Zoom Telehealth Pro session.  

Enabling a Telehealth Pro session

1. Click the appointment block on the calendar. 
2. The appointment panel will open on the right side.
3. The Appointment Details section included the controls to manage Zoom Telehealth sessions:
   1. Turn on the switch to enable the Zoom Telehealth on this appointment;
   2. Copy link to send it to the client when necessary;
   3. Click 'Start' to start the session.
      
4. When you clicked the 'Start' button, a notification will pop-up. The message will differ depending on the type of your Telehealth subscription. Read it carefully to confirm your next action.
   

5. The Telehealth Pro launch page will open. Here you will be able to start a test meeting or start a live session.

• If you start a session on a desktop or laptop computer, you will be able to start it via a browser, or via Zoom Desktop App:
  
  

• ❗If you wish to start a session on your mobile device, you will only have an option to use the Zoom Mobile App. This is a limitation enforced by Zoom. 

Running a test meeting

1. Click 'Start A Test Meeting' button in your Zanda Telehealth Pro launch page.
2. The Zoom launch page will open. Click the 'Join' button:
   
3. Click 'Open Zoom Meetings' to open the meeting in the Zoom App. Alternatively, click the 'Launch Meeting' to open the meeting in your browser. 
   
4. The system will prompt you to test your camera, microphone and speakers to ensure they will work in a session. 
   
   
   
5. Once you confirmed that the camera, microphone and speakers are working, click 'End Test'
   

Setting Up Your Zoom Preferences

If you would like your Zoom preferences to be remembered for each call, we recommend that you create an account with Zoom (you can create a free account with Zoom) and log into this. You can customize your camera, background, and other preferences in your Zoom account. Then, when starting a telehealth call choose to launch your calls in the Zoom app by selecting 'Start With App'. This way your call will use the Zoom preferences as set in your Zoom account.

Running a Client Session

To start a Telehealth Pro session

1. Click the 'Start With App' or 'Start in Browser' button on a desktop/laptop computer, ot 'Start In App' on a mobile device:

2. You can test your speaker and microphone before joining the session:

3. When a client joins the session, they will be placed in the waiting room. You will hear the bell sound notification when any client wants to join the call. 

Please keep the participants list open to see who is in the waiting room while waiting for clients to join.

5. When in a session, use the controls at the bottom of the screen to manage the session*:

5. To end the session, click 'End' at the top-right and select 'End Meeting For All'

Using the Zoom Whiteboard

Practitioners have the capability to create and manage whiteboards during their Zoom sessions, which can enhance the interactive experience. Here are some essential features and guidelines to consider:

• The whiteboards created during a session are tied to the practitioner's account, not the client's.
• Practitioners can set up or adjust whiteboards before a scheduled appointment by joining the Zoom meeting individually. This enables thorough preparation and customization.
• For ease of use, whiteboards can be named for quick identification.
• These whiteboards are stored in Zoom’s cloud and can be accessed* only when the practitioner is the host of an active Zoom meeting associated with their appointment.

Enabling Closed Captions In Session

Using captions in a session is beneficial for hearing impaired participants or participants who need this type of visual support for a more efficient participation.

• In Zanda Zoom Telehealth sessions, captions can be accessed from the "More" menu in both the Zoom app and the browser.
• Both practitioners and clients have the options to turn it on.

Joining a Telehealth Zoom Pro session - Client Experience

Clients will need to click the Telehealth session link they received from you, to open a session.

1. The link will open in their preferred browser on the Telehealth home page.

2. To join the session, they will need to click the 'Start With App' or 'Start in Browser' button.

• The button will be greyed out / inactive until the session start time.
• A client will be able to see the information about the date, time and session provider of this appointment. 

3. A client will be able to start a test meeting to test their camera, microphone and speakers before joining the session. 

4. Clients will be advised if the practitioner has not started the session yet. Once it is the time of the session and the practitioner started it from their end, a client will be able to join the session.

5. After they clicked the 'Start With App' or 'Start in Browser' button, they will be taken to Zoom.

6. Once connected, they will be able to test their speaker and microphone before joining the session:

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How to load a meeting without using the Zoom App

1: Click the 'Start In Browser' button:

2: Enter 'Your Name' in the Enter Meeting Info box and proceed as usual within your browser.

 

Related Articles:

• Embracing the Future of Telehealth with Zanda and Zoom
• Telehealth Upgrade: Transitioning from Telehealth Lite to Zoom Telehealth Basic and Zoom Telehealth Pro 
• Upcoming Changes to Telehealth Services In-Detail